Privacy Policy

At The Matrix Health, we are committed to protecting your privacy and safeguarding your personal health information. We collect only the information necessary to provide you with high-quality virtual care, including your name, date of birth, contact details, health card number, medical history, and payment information. We also collect website usage data such as IP addresses and cookies to improve your browsing experience.

Your information is used to deliver care, process payments, communicate with you, and enhance our services. We may share your information within your circle of care — with other healthcare providers, pharmacies, and diagnostic labs — only with your consent or as permitted by law. We also engage secure third-party service providers for electronic medical records, payment processing, and telehealth platforms.

You have the right to access, correct, or withdraw consent for your information at any time. We protect your data through encryption, secure storage, staff training, and regular security audits. If you have any concerns, you may contact our Privacy Officer or file a complaint with the Office of the Privacy Commissioner of Canada.